Delivery Information
We are committed to providing customers with the most comprehensive sales service.
After customers purchase any product on our website, if they have any questions about the product, please feel free to send us an email, and we will have a dedicated person to respond and follow up.
Online Ordering (UK)
Payment Methods
We accept PayPal and Stripe payments. You can use a credit card or other payment methods to complete your order.
After confirming receipt of payment, we will process your order within 3-4 working days.
Delivery Method - "Royal Mail"
Free shipping for orders over £20.
For orders with a total weight of less than 1 kilogram, the postage fee is approximately £2.5. If you need more detailed postage calculations, the system will provide instructions during the purchase.
After confirming receipt of the payment, we will have a dedicated person to design and produce your order. After customer verification, it will be sent to "Royal Mail" within 1-2 working days.
If you have any questions regarding delivery, please contact our customer service.
When you place an order for personalized items on our online shopping platform, please take note of the following policies:
Customized Items: According to UK regulations, personalized orders are typically not eligible for returns, as these items are made to your specific requirements.
Errors or Defects: If you receive items with errors, defects, or they do not meet your requirements, please contact us immediately. According to UK consumer rights law, you have the right to request an exchange, return, or refund.
We recommend that you carefully review your order details and verify the production proofs before placing an order to ensure accuracy. Familiarize yourself with our return policy to understand your rights and responsibilities. If you have any questions about this, please feel free to contact us. We are here to provide full support.
Thank you for choosing our online shopping platform!